Returns

Changed your mind or something arrived damaged? Start your return here.

or

Send us a return request

Have photos, for example of damage? Email them to contact@eyearchive.com with your order number.

Good to know

Changed your mind? Return within 14 days of delivery. Items must be unworn, with tags and in the original packaging. Return shipping is paid by you.

Arrived damaged or defective within 30 days? Think of a handle coming loose or a bag tearing. Send us a photo and we'll replace it or find another solution, with no return shipping cost for you. Normal wear and tear is not covered.

Please don't send anything yet. Wait until we've approved your request. We'll email you the return address.