How long will it take for my order to be shipped?
After placing your order, please allow 2–5 business days for preparation, processing, and shipment. Processing times may vary depending on order volume and the availability of selected items.
Once your order has been shipped, you will automatically receive a confirmation email containing your tracking details.
If your order has not been shipped within this timeframe, please don’t hesitate to contact us.
How long does shipping take?
After dispatch, your order typically arrives within 7–15 business days. Delivery times may vary slightly depending on the destination and local postal services.
Do you ship internationally?
We offer international shipping to a wide range of countries. Simply enter your address at checkout to confirm delivery availability.
Don’t see your country listed? Please contact us, we’ll be happy to explore the available options with you.
Will I receive a tracking number?
You will receive a tracking number once your order has been shipped. Please note that some local postal services only update tracking information once the parcel has arrived in the destination country.
If you have not received any updates after 15 business days, please don’t hesitate to contact us, we’ll gladly look into it for you.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible, and we will do our best to assist you promptly.
What happens if my package is delayed?
If your package is delayed, please contact us and we will assist you in resolving the issue.
How do I choose the right size?
Detailed sizing information can be found at the end of the product photos on each product page.
Do you offer a size guide?
Yes, our size guide is available on product pages to help you find the perfect fit.
Do products come with original packaging?
When available, items are delivered with their original packaging.
What is your return policy?
You can return your item within 14 days of receiving your order, provided it is unused and in its original condition, with all original tags and packaging.
How do I initiate a return?
Please contact our support team with your order number to receive return instructions.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Which payment methods do you accept?
We accept major credit cards, debit cards, and secure online payment methods displayed at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment providers.
Can I pay later or in installments?
If available in your region, installment options will appear at checkout.
Why was my payment declined?
Payments can be declined for various reasons. Please check with your bank or try an alternative payment method.